{"id":5756,"date":"2022-06-15T19:26:07","date_gmt":"2022-06-15T17:26:07","guid":{"rendered":"https:\/\/www.lillysstories.pl\/?page_id=5756"},"modified":"2026-05-06T12:05:58","modified_gmt":"2026-05-06T10:05:58","slug":"returns-and-complaints","status":"publish","type":"page","link":"https:\/\/www.lillysstories.pl\/en\/returns-and-complaints\/","title":{"rendered":"Returns and complaints"},"content":{"rendered":"
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Principles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Returns and complaints<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\n\t\t
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Returns (withdrawal)<\/h3>

As a consumer or a trader with consumer rights, you can withdraw from a distance sales contract within 14 days without stating a reason.\u00a0<\/p>

Withdrawal must be made in writing by sending us a form by e-mail or post. You can also enclose it with the product. Please enclose a copy of your proof of purchase.<\/p>

Remember that you have to withdraw within 14 days. You then have 14 days to send the product.<\/p>

The product must not bear any signs of use. Shipping must be done at your own expense. Remember to pack the product securely.<\/p>

Once the parcel has been checked, you will receive a refund to the bank account provided.<\/p>

Custom-made products cannot be returned.<\/u><\/p>

Download the withdrawal form<\/a>.<\/b><\/p>

Shipping address: Lilly's Stories, Stobierna 122, 36-002 Jasionka or to a parcel machine:\u00a0Paczkomat<\/span>\u00a0InPost SBI01M<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Complaints<\/h3>

If for any reason you are dissatisfied with our products - please contact us - we will try to resolve the matter to your complete satisfaction!<\/b><\/p>

If you have a problem with our products, you always have a right of complaint - for consumers this is 1 year under guarantee and 1 year under warranty from the date of purchase of the goods.<\/p>

To make a claim, fill in the claim form and send it to us by e-mail or post. Remember to enclose a copy of your proof of purchase. If the product has suffered mechanical damage, please also enclose photos.\u00a0<\/p>

If you have to send the goods back, we will inform you and ask you to send them back.<\/p>

Download a complaint form<\/a>.<\/b>\u00a0<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Zasady Zwroty i reklamacje Zwroty (odst\u0105pienie od umowy) Jako konsument albo przedsi\u0119biorca na prawach konsumenta mo\u017cesz odst\u0105pi\u0107 od umowy sprzeda\u017cy zawartej na odleg\u0142o\u015b\u0107 w ci\u0105gu 14 dni bez podania przyczyny. Odst\u0105pi\u0107 nale\u017cy w formie pisemnej przesy\u0142aj\u0105c do nas formularz poczt\u0105 elektroniczn\u0105 lub tradycyjn\u0105. Mo\u017cesz tak\u017ce do\u0142\u0105czy\u0107 go do produktu.\u00a0Prosimy o za\u0142\u0105czenie kopii dowodu zakupu. Pami\u0119taj, […]<\/p>\n","protected":false},"author":1,"featured_media":5679,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-homepage.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5756","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nZwroty i reklamacje - \u015awiece - olejki eteryczne - \u015bwiece zapachowe od lillysstories.pl<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zwroty i reklamacje - \u015awiece - olejki eteryczne - \u015bwiece zapachowe od lillysstories.pl\" \/>\n<meta property=\"og:description\" content=\"Zasady Zwroty i reklamacje Zwroty (odst\u0105pienie od umowy) Jako konsument albo przedsi\u0119biorca na prawach konsumenta mo\u017cesz odst\u0105pi\u0107 od umowy sprzeda\u017cy zawartej na odleg\u0142o\u015b\u0107 w ci\u0105gu 14 dni bez podania przyczyny. 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